How can we help?

Sign in and open Bookings, on the website or in the Fuzer app. Each booking shows your tickets, their QR codes and the dates and places they cover. Your confirmation email has a button that takes you straight there.

Ticket codes are never sent by email, so a forwarded email can't be used as a ticket. Open your booking when you need the code.

Some events use codes that refresh. For those, your code appears 24 hours before doors open and changes every 30 minutes. A code is also hidden while a ticket is listed for resale or waiting for someone to accept a transfer.

Best not to. A refreshing code goes out of date within half an hour, and an old code can be turned away at the door. Show the live ticket from your booking instead.

Yes, when the event uses a code that doesn't refresh: the wallet buttons are in your booking. The pass keeps itself up to date, and stops working if the ticket is resold, refunded or cancelled. Events with refreshing codes have no wallet pass.

Your booking lists the sessions, dates and places your ticket covers. What you bought is fixed when you buy it, so a later change to the event can't take a session away from your ticket.

Your phone, charged, with the ticket open in your booking. Organisers can ask for ID or check your age under their own event rules, so read the event page before you set off.

The organiser runs the door, not Fuzer. Most events keep a right of admission, and an organiser can refuse entry for safety reasons or a serious breach of their conditions. If that happens, talk to them about your booking.

Only if the organiser allows re-entry for that event, which the event page tells you. Where it's allowed, the door team scans you out before you can be scanned back in.

Yes. Buying on Fuzer needs an account with your details filled in, and your tickets are kept in it. If you buy on an organiser's own website, you confirm your email with a six-digit code instead, and signing in to Fuzer later with that email shows your tickets.

5% of the ticket price plus 50p for each ticket, with a minimum of £1. You see the full price before you pay, and free tickets have no fee.

Five minutes from the moment you reserve them, with a countdown on the page. If time runs out the tickets go back on sale and you can start again from the event page. A payment that lands after the hold has ended is refunded in full.

Stripe takes every payment securely. You can pay by card, and with Apple Pay or Google Pay where they're offered on your device. Fuzer never stores your card number.

Each event sells in one currency, shown on the event page and at checkout. Fuzer never converts it, though your bank may add its own charge if it isn't your card's currency.

Enter your code at checkout. A code takes money off the ticket price, not the booking fee, and some tickets can only be bought with one. Codes don't apply to resold tickets.

Organisers set how many tickets one person can hold for an event, and some tickets have a minimum or maximum per booking. Tickets you already have count towards your limit.

You need to be 13 or over to have a Fuzer account, and under 18s need a parent or guardian's permission. An event can set its own minimum age, which is checked when you buy and may be checked again at the door.

Busy sales start with a waiting room. Sign in and join before the sale opens: everyone waiting at that moment is given a random place, so there's no need to arrive hours early. Keep the page open and you're let in automatically, then you have a set time to check out. A place in the queue isn't a promise of a ticket.

Join the waitlist on the event page and we'll email you if the organiser's tickets come back. Nothing is held for you, so be quick when the email arrives. When fans are reselling, their tickets appear on the event page too.

Refunds are decided by the organiser who sold you the ticket, and every event page shows their refund policy. Tickets for a set date have no cooling-off period, so a change of plans doesn't give you a right to one. If you can't go, you can usually resell or transfer your ticket instead.

Contact the organiser named on your booking. Their profile, linked from the booking, has their website and social links. There's no refund button in your booking, so if you can't reach them, email us and we'll help.

You're refunded automatically to the way you paid, booking fee included. We email you when the event is cancelled and again when the refund has gone through. If the ticket was transferred to you, the refund goes to the person who bought it.

Your ticket stays valid for the new date and we email you the change. If you can't make it, contact the organiser about a refund.

Yes. When a ticket is refunded, its booking fee is refunded with it.

Refunds go back to the way you paid. Banks usually show them within 5 to 10 working days.

An organiser can cancel tickets, and we email you when it happens. If you think it's a mistake, contact the organiser named on your booking.

You have the right to dispute a payment with your card provider. It's usually quicker to talk to the organiser or to us first, because a booking can't be refunded while a dispute is open. If the bank returns the payment, the tickets are cancelled, including any you passed on.

Yes, from your booking, as long as the organiser allows resale for that ticket and it hasn't been scanned. Tickets you received by transfer, free tickets and memberships can't be resold.

The ticket's current price, which the organiser sets. You can't choose the price, so a resold ticket is never marked up. The buyer pays that price plus the booking fee.

What you paid for the ticket or its current price, whichever is lower, shown before you list. The booking fee you paid isn't returned, and listing costs nothing.

Once the organiser's own tickets of that kind have sold out or stopped selling. Some organisers open resale only when the whole event has. Listings then sell in the order they were listed, until the event ends.

No. Its QR code is switched off while it's listed. Remove the listing from your booking and the code comes back, unless someone is in the middle of buying it.

Your ticket stops working and the buyer gets a new one. The money goes to your Fuzer wallet and becomes available once the event has ended.

Open your wallet, add a bank account in the same currency and finish the identity check from Stripe. You can withdraw from 1.00 in that currency, and a payout usually arrives within a few working days.

If the organiser lowers the price, makes the ticket free, hides it or turns resale off, your listing comes off sale and your ticket works again. We let you know, and after a price change you can list it again at the new amount.

The listing ends when the event does, and nothing is refunded. If you'd rather go after all, remove the listing before doors open so your ticket works.

Open the ticket in your booking, choose Transfer and enter their email address. They get an email and have 48 hours to accept, or until the event ends if that comes first.

Sign in, or create an account, with the email address it was sent to. You answer any questions the organiser asks its buyers and confirm you meet the event's age limit, then the ticket appears in your bookings.

No. A transfer is free and no money changes hands on Fuzer. The booking stays with the person who paid, so any refund goes back to them.

Yes, until it's accepted. Cancel it from your booking and your QR code comes back straight away. If it isn't accepted in time, the ticket stays with you.

It stops working and the other person gets a newly issued ticket. They can pass it on again, but they can't resell it.

The organiser may have turned transfers off, or set a cut-off before doors open. A ticket also can't be transferred once it has been scanned, while it's listed for resale, or if it's a membership or a members-only ticket.

Something an organiser sells that lasts for a set period, such as a season. You buy it like a ticket, one per person, and it can unlock members-only tickets and events.

In Bookings, under Memberships, with the date it's valid until. If the organiser has set it up that way, your member card can also be scanned at the door.

You need to hold the right membership, and it has to be valid on every date the ticket covers. Checkout tells you what's missing.

No. A membership is a one-off purchase for its dates, and nothing is charged again when it ends.

No. A membership belongs to the person who bought it, so it can't be transferred or resold.

Yes. One Fuzer account works on the website, in the Fuzer app and in Fuzer Connect. Sign in the same way you signed up and your tickets are there.

In Settings. Your name, date of birth, phone number and contact email can be changed once every 30 days, and a new sign-in email is confirmed with a code. Your photo can change whenever you like.

An organiser can email you when you've turned on the bell on their profile, or when you've booked one of their events. Following a profile on its own never signs you up. Every email has an unsubscribe link, and Settings lists the organisers you've allowed.

In the app you choose which alerts you get: new events from profiles you follow, ticket transfers and your resale tickets selling. Safety notices about an event you're going to are always sent, and so are booking confirmations.

From your account settings, or by emailing support@fuzer.co. If you still have tickets, a refund on its way or money in your wallet, tell us first, because deleting removes your access to them. We keep the booking and payment records the law requires.

Email support@fuzer.co and we'll send it within the time the law sets, which is one month in the UK and the EU. The same address handles any other privacy request.

Yes, the Fuzer app is on iPhone and Android. It adds notifications for new events, transfers and resale. You can browse events in it without signing in.

The organiser. Your booking names the business that sold you the ticket and links to their profile, where you'll find their website and social links. They run the event, the door and refunds.

For anything about your account, a payment, a ticket that isn't showing, your wallet, or when you can't get an answer from the organiser. Use the email button at the foot of this page.

Speak to the door team first, since who comes in is the organiser's decision. If you think something went wrong with the ticket itself, email us with your booking reference as soon as you can.